Shipments

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Sofie Darche ships all her products in Belgium and all other European countries.

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All orders are processed from Monday to Saturday from 10 am to 6 pm, with the exception of all legal Belgian holidays.

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Shipping is done via Bpost and when the goods have been shipped, you will receive a confirmation email with Track & Trace to follow up your goods.  

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When will your order be shipped?

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Sofie Darche handles all orders within 2 business days. The goods are shipped after receipt of payment. We do everything we can to get your product to you on time.

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If we cannot keep to the promised delivery times, we will contact you.

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1. Product is in stock

Shipment upon receipt of payment.

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2. Product is not in stock

Shipping depends on the production time of the desired item. Sofie Darche always communicates about this production time by e-mail and this is on average two weeks.

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Returns

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Returning your order without reason is possible within two weeks after receipt. If you would like to return, please email sofie.darche@hotmail.com and we will contact you for further instructions.  

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All goods must be returned unused and undamaged.

The costs of the return are for the buyer.

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The full amount of the returned goods will be refunded upon receipt and will be made by bank transfer to the account number used at the time of purchase, unless you explicitly state otherwise.